Product Specialist
3 weeks ago
About WiseTech Global
We are a leading provider of software solutions for the logistics industry, empowering emerging and established companies to maintain resilient supply chains.
About the Role
We are seeking a talented Product Specialist to play a pivotal role in advancing our digital trade finance documentation strategy within the Bolero product team.
About the Team
Bolero, a leading trade finance solution from WiseTech Global, is a global leader in electronic trade finance documentation and automatic settlement. Our solutions power over 6 million trade documents and billions worth of trade transactions annually.
About You
As a Product Specialist, you will bridge the gap between business and technology, leveraging your domain expertise in trade finance or supply chain finance to drive product development. You will be a persuasive communicator and attentive listener, with a talent for identifying root causes and providing solutions.
Key Responsibilities
- Investigate and provide solutions to complex issues
- Deliver high-quality customer service in the form of 2nd line support
- Write up requirements for new features and functionality
- Assess existing functionality and recommend areas for improvement
- Document supporting content and release notes
- Analyse and document processes
- Identify and evaluate inefficiencies and recommend optimal business practice and system functionality/behavior
- Troubleshoot problems in a timely manner
- Product development review (UAT/ QA) for software fixes and new features
- Work collaboratively with customers and development throughout the lifecycle for new features
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