Chat Support Specialist

17 hours ago


Allahabad, Uttar Pradesh, India beBeeCustomer Full time ₹ 39,00,000 - ₹ 52,00,000
Customer Service Representative Job Opportunity

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer experience management team, you will play a vital role in providing exceptional support to our clients through chat.

In this role, you will be responsible for handling customer inquiries in a professional and timely manner, providing accurate information regarding products and services, and resolving customer concerns efficiently while ensuring customer satisfaction.

You will also be required to document all interactions in the system as per company policies, follow standard procedures and guidelines while troubleshooting, and collaborate with internal teams for issue resolution when needed.

  • Provide exceptional customer service via chat.
  • Offer accurate information regarding products and services.
  • Resolve customer concerns efficiently while ensuring customer satisfaction.
  • Document all interactions in the system as per company policies.

The ideal candidate will have excellent written English communication skills, be able to multi-task and handle pressure in a fast-paced environment, and have prior BPO/chat support experience as an added advantage.

Requirements:
  • Education: Undergraduate / Graduate in any discipline.
  • Communication Skills: Excellent written English communication is mandatory.
  • Ability to multi-task and handle pressure in a fast-paced environment.
  • Prior BPO/chat support experience is an added advantage.


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