
Counselling Director
1 day ago
About the Role:
This esteemed position entails devising strategic processes, guiding teams, and driving growth initiatives.
The charter for this role includes:
- Owning a regional profit and loss account for a team of counsellors.
- Leading a team of 80-100 counsellors and team managers by demonstrating leadership skills through building high-performing teams, driving key performance metrics, creating an exceptional work culture, bringing a strong customer focus, and leading to exponential growth.
- Collaborating with a team of equally talented and passionate colleagues to develop short and long-term strategies to create a sustainable customer base and business model.
- Auditing, overseeing, and implementing all operational initiatives for the organization and efficiently managing teammates.
- Leveraging a high degree of independence and decision-making autonomy to drive team growth by owning the end-to-end process from initial engagement to conversion.
Ideal Candidate would:
- Possess 5+ years of experience in the study abroad industry.
- Have over 10-12 years of experience managing profit and loss with a team of 50+ professionals.
- Have experience scaling teams and designing processes across multiple organizations, with a strong grasp of technology.
- Excel at operational excellence - defining, monitoring, improving processes, and metrics.
- Be competent at managing multiple stakeholders across the business, channel partners, counsellors, operations, etc.
- Build a strong client and non-client support through 100% compliance of application processes.
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