Senior Quality Manager

1 day ago


Malappuram, Kerala, India beBeeQuality Full time ₹ 40,00,000 - ₹ 60,00,000

Leading a Quality Team in an International BPO

Role – Senior Quality Analyst

International Voice Process

Experience is required as a Quality Analyst in International Voice Processes

Tools used include 7QC tools

US SHIFTS

Excellent Communication Skills are expected

Virtual Interviews will be conducted

Work from Office Location

Education Required:

  • Graduate degree

Experience Required:

  • Two years of experience as a Quality Analyst in International Voice Processes in an International BPO
  • Strong knowledge of QUALITY Matrices
  • Excellent domain knowledge of transactional quality
  • Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and technologies

Key Responsibilities:

  • Drive continuous improvement for Transaction Quality and Delivery
  • Manage claim Quality & Client related KPIs
  • Evaluate effectiveness of TQ interventions
  • Strengthen Quality management processes / framework to improve quality delivery
  • Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations
  • Generate and implement out of the box ideas and Process improvement initiatives in the account
  • Drive Process control & Compliance in addition to managing the audit requirements
  • Ensure that huddle, feedback and refresher processes are in place and are followed efficiently
  • Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted

Candidates can contact us at simmi@hiresquad.in or call/wts up at 8467054123



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