Senior Operations Manager
2 weeks ago
Job Title: Senior Operations Manager - Credit Cards
Function/Department: Credit Card
Job Purpose: Expertise in managing bank's Credit Card ACP Support process. Proficiency in MS office and ability to perform basic data analysis. Skills for documenting customer account activities.
Roles & Responsibilities:
- Should have experience of managing team for Credit Card ACP Support operations for at least 5-10 years.
- Setting up ACP Support process and ensure that the SOPs of the process are prepared, implemented and monitored.
- Responsible for smooth working of Credit card ACP Support process.
- Managing ACP Support of Credit card dues paid by cardholders via different modes like cheque, cash, NEFT, IMPS, PG etc.
- Ensuring posting of payment to credit card on timely manner.
- Managing financial recon activity for all payment processing done through all channels.
- Co-ordination with payment gateway vendors to ensure smooth payment processing.
- Should be able to impart training to internal and external partners for payment related activities.
- Publishing Daily/Weekly/Monthly ACP Support MIS to senior management.
- Implementation of new projects & initiatives to automate the processes.
- Ensure highest quality, regulatory compliance and establish risk management controls in all aspects of process.
- Handling Credit Card ACP Support related queries and managing senior management & nodal escalations.
- Handling internal and external audits for unit/Bank.
- Experience of managing in Credit card ACP unit of banks/processors.
- Good verbal and written communication.
- Skills for documenting customer account activities.
- Quality aspect in all deliveries & time management.
- Proactive approach with the ability to take the initiative to problem solving.
- Enable teams to drive growth targets by providing necessary support.
Qualifications:
- Graduation: Any Graduate.
- Post Graduation: Any Post Graduate.
- Experience: 5-10 years of relevant experience.
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