Senior Operations Manager

2 weeks ago


Navi Mumbai, Maharashtra, India IDFC FIRST Bank Full time

Job Title: Senior Operations Manager - Credit Cards

Function/Department: Credit Card

Job Purpose: Expertise in managing bank's Credit Card ACP Support process. Proficiency in MS office and ability to perform basic data analysis. Skills for documenting customer account activities.

Roles & Responsibilities:

  • Should have experience of managing team for Credit Card ACP Support operations for at least 5-10 years.
  • Setting up ACP Support process and ensure that the SOPs of the process are prepared, implemented and monitored.
  • Responsible for smooth working of Credit card ACP Support process.
  • Managing ACP Support of Credit card dues paid by cardholders via different modes like cheque, cash, NEFT, IMPS, PG etc.
  • Ensuring posting of payment to credit card on timely manner.
  • Managing financial recon activity for all payment processing done through all channels.
  • Co-ordination with payment gateway vendors to ensure smooth payment processing.
  • Should be able to impart training to internal and external partners for payment related activities.
  • Publishing Daily/Weekly/Monthly ACP Support MIS to senior management.
  • Implementation of new projects & initiatives to automate the processes.
  • Ensure highest quality, regulatory compliance and establish risk management controls in all aspects of process.
  • Handling Credit Card ACP Support related queries and managing senior management & nodal escalations.
  • Handling internal and external audits for unit/Bank.
  • Experience of managing in Credit card ACP unit of banks/processors.
  • Good verbal and written communication.
  • Skills for documenting customer account activities.
  • Quality aspect in all deliveries & time management.
  • Proactive approach with the ability to take the initiative to problem solving.
  • Enable teams to drive growth targets by providing necessary support.

Qualifications:

  • Graduation: Any Graduate.
  • Post Graduation: Any Post Graduate.
  • Experience: 5-10 years of relevant experience.


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