Senior Operations Manager

1 month ago


Navi Mumbai, Maharashtra, India IDFC FIRST Bank Full time

Job Title: Associate Operations Manager

Job Purpose:

Expertise in managing bank's Credit Card ACP Support process, ensuring smooth and efficient operations. Key skills include computer knowledge, MS office, data analysis, documentation, and quality management.

Roles and Responsibilities:

  • Manage team for Credit Card ACP Support operations.
  • Set up and implement ACP Support process.
  • Ensure timely posting of payments to credit cards.
  • Manage financial recon activity for all payment processing.
  • Coordinate with payment gateway vendors.
  • Train internal and external partners.
  • Publish MIS reports to senior management.
  • Implement new projects and initiatives to automate processes.
  • Ensure regulatory compliance and risk management controls.
  • Handle Credit Card ACP Support related queries and senior management escalations.
  • Handle internal and external audits.

Educational Qualifications:

Graduation: Any Graduate

Post Graduation: Any Post Graduate

Experience:

5-10 years of relevant experience



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