Senior Operations Manager
1 month ago
Job Title: Associate Operations Manager
Job Purpose:
Expertise in managing bank's Credit Card ACP Support process, ensuring smooth and efficient operations. Key skills include computer knowledge, MS office, data analysis, documentation, and quality management.
Roles and Responsibilities:
- Manage team for Credit Card ACP Support operations.
- Set up and implement ACP Support process.
- Ensure timely posting of payments to credit cards.
- Manage financial recon activity for all payment processing.
- Coordinate with payment gateway vendors.
- Train internal and external partners.
- Publish MIS reports to senior management.
- Implement new projects and initiatives to automate processes.
- Ensure regulatory compliance and risk management controls.
- Handle Credit Card ACP Support related queries and senior management escalations.
- Handle internal and external audits.
Educational Qualifications:
Graduation: Any Graduate
Post Graduation: Any Post Graduate
Experience:
5-10 years of relevant experience
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