Senior Application Operations Manager
2 days ago
Job Description:
We are seeking a highly skilled and experienced Senior Application Operations Manager to lead our Application Support team for the OTT platform at Jio. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our OTT application, providing exceptional support to our customers, and driving process improvements to enhance overall efficiency.
About the Role:
This is an exciting opportunity for a seasoned professional with a strong background in application operations, leadership, and technical expertise. You will work closely with cross-functional teams, including Product, IT Infrastructure, Service Management, and other stakeholders to ensure seamless execution of application operation life cycle management in the production environment.
Responsibilities:
- Lead the Application Support team to deliver exceptional customer experiences by identifying and resolving application-related issues efficiently.
- Develop and implement Standard Operating Procedures (SOPs) to enhance existing documentation sets, improve workflow processes, and define best practices for application operation.
- Collaborate with Product Teams to ensure timely deployment of new features and enhancements while maintaining high application availability.
- Maintain accurate records of application performance metrics, identify areas for improvement, and implement corrective actions to achieve 99.99% application availability and 100% security compliance.
- Foster a culture of continuous learning and improvement within the team, promoting knowledge sharing and skill development.
Requirements:
To be successful in this role, you must have:
- A minimum of 15-18 years of experience in IT operations, preferably in a similar role or with relevant technical expertise.
- Strong leadership skills, with experience managing a team of more than 40 members.
- In-depth knowledge of OTT platforms, video streaming technologies, and content delivery networks.
- Hands-on experience with microservices architecture in Kubernetes environments, cloud technologies (GCP, Azure, or AWS), and DevOps & CI/CD automation tools.
- Excellent communication, interpersonal, and problem-solving skills.
What We Offer:
Jio offers a competitive salary range of $120,000 - $180,000 per annum, depending on experience, plus benefits such as medical insurance, retirement plan, and paid time off.
Note:
Please note that the estimated salary range provided above is based on national averages and may vary based on individual circumstances and location.
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