Senior Operations Manager

2 days ago


Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

About Hexaware Technologies

We are a leading global provider of IT services and consulting, seeking an experienced Senior Operations Manager to join our team in Navi Mumbai.

Estimated Salary: ₹1,200,000 - ₹1,800,000 per annum

About the Role

We are looking for a seasoned Senior Operations Manager to lead our contact center operations in Navi Mumbai. As a key member of our team, you will be responsible for managing multiple processes, ensuring delivery within timelines, and driving process efficiencies.

Responsibilities

  • Manage and optimize contact center operations to ensure seamless customer experience.
  • Develop and implement strategies to improve productivity, quality, and employee engagement.
  • Analyze metrics and provide actionable insights to drive business growth.
  • Liaise with cross-functional teams to ensure effective communication and collaboration.
  • Identify areas for cost reduction and implement process improvements to enhance efficiency.
  • Maintain robust risk and compliance practices to ensure regulatory adherence.

Requirements

  • Minimum 8-10 years of experience in contact center operations, preferably in a leadership role.
  • Proven track record of delivering results-driven initiatives and improving operational efficiency.
  • Strong analytical and problem-solving skills, with ability to make informed decisions.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with stakeholders.
  • Experience with telephony and workforce management software programs.

Technical Competencies

  • Process improvement and automation.
  • Employee engagement and development.
  • Risk and compliance management.
  • Quality assurance and training.

Why Join Us?

As a Senior Operations Manager at Hexaware Technologies, you will have the opportunity to work with a talented team, driving innovation and excellence in contact center operations. We offer a dynamic and challenging work environment, with opportunities for professional growth and development.



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