Service Operations Specialist

1 week ago


Bengaluru, Karnataka, India beBeeOperations Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Service Operations Specialist

The role of Service Operations Specialist involves coordinating service activities and supporting teams to achieve operational excellence.

Key Responsibilities:

  • Coordinate service activities and orders with internal teams
  • Validate and execute purchase requests according to established procedures
  • Maintain accurate documentation as per SOP requirements
  • Update CRM systems with customer information and order details
  • Respond to incoming requests within defined timelines
  • Collaborate with the Service Team for timely service scheduling
  • Deliver weekly and monthly reports to stakeholders

Required Skills and Qualifications:

  • Strong communication and interpersonal skills
  • Excellent time management and organizational abilities
  • Able to adapt to changing circumstances and priorities
  • Proficient in Microsoft Excel and experience working with CRMs
  • Customer-oriented with negotiation and conflict resolution skills

Competencies:

  • Positive attitude and strong work ethic
  • Adaptability and flexibility
  • Self-motivation and initiative
  • Empathy and patience when interacting with customers

Education Requirements:

Diploma in Business Management or degree in Business Administration

Minimum 2-5 years of relevant experience in a similar role

Industry Preference:

Healthtech, medical equipment, healthcare, or devices; a start-up background is an added advantage



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