IT Service Operations Professional

2 weeks ago

Bengaluru, Karnataka, India beBeeService Full time ₹ 1,80,00,000 - ₹ 2,40,00,000
IT Service Operations Specialist

This is a key role in ensuring the smooth operation of IT production systems and services. The successful candidate will play a crucial part in supporting the infrastructure service management lifecycle, driving client satisfaction, and managing risks associated with services.

Key Responsibilities:
  • Develop and implement standardized ITIL v3-based procedures for efficient incident handling to minimize client service impact and identify operational improvement opportunities.
  • Serve as the central communication point during Major Incidents, effectively coordinating responses and providing timely updates.
  • Manage user/client escalations by triaging issues, triggering functional and management escalations as needed, and ensuring timely resolution.
  • Lead and participate in Incident Management meetings and SRT bridge calls to facilitate collaboration and drive issue resolution.
  • Maintain accurate records of key metrics: ticket hopping, backlog, reopen rates, and aging tickets to inform process improvements.
  • Promote service management best practices and process standardization across support teams, fostering a culture of excellence.
  • Ensure adherence to incident management processes and track SLA compliance to generate actionable insights and management reports.
Professional & Technical Skills:
  • Mandatory Skills: Proficiency in Critical Incident Management, Strong understanding of IT service management frameworks such as ITIL, Experience with incident response and escalation procedures.
  • Desirable Skills: Ability to analyze and resolve complex technical issues, Familiarity with service monitoring tools and technologies, Certification: ITIL V3 Foundation certified, Process Knowledge: Familiar with Problem, Change, and Event Management.
  • Personal Attributes: Strong communication skills across all organizational levels, including senior stakeholders, Multitasking: Capable of handling high-priority and competing tasks effectively in a 24x7 environment, Self-driven, resourceful, and effective both independently and in team settings.
Requirements:
  • A minimum of 12 years of experience in Critical Incident Management.
  • Strong understanding of IT service management frameworks such as ITIL.
  • Experience with incident response and escalation procedures.
Additional Information:
  • Location: Bengaluru (Flexible work arrangement). No fixed weekends off, Rotational shifts every 2 weeks or monthly.

  • Professional Services operation Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Your Career Palo Alto Networks is looking for an Professional Services Operations Analyst to support the Professional Services team. You will report to the Operations Senior Manager and are responsible for supporting the operations team with the activities highlighted below. Your ImpactThis position calls for someone who has exceptional attention to detail,...

  • Professional Services Operations Analyst

    1 week ago

    Bengaluru, Karnataka, India Salesforce Full time ₹ 1,04,000 - ₹ 13,08,780 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryOperationsJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Professional Services Operations Analyst

    1 week ago

    Bengaluru, Karnataka, India Salesforce Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryOperationsJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Professional Services operation Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...

  • IT Service Delivery Professional

    2 weeks ago

    Bengaluru, Karnataka, India beBeeService Full time ₹ 7,50,000 - ₹ 15,62,500

    IT Service Delivery Professional Role:As a seasoned IT service delivery professional, you will be responsible for managing the deployment of IT production systems and services.You will contribute to ensuring that production systems and devices remain operational and available at all times.Your primary goal is to enhance the overall efficiency and reliability...

  • Customer Service Professional

    1 week ago

    Bengaluru, Karnataka, India beBeeProblem Full time ₹ 4,00,000 - ₹ 8,00,000

    Customer Service ProfessionalWe are seeking a highly skilled individual to manage and coordinate service requests, liaise with service partners, and ensure timely and effective resolution of customer issues.Key Responsibilities:Handle customer inquiries in a professional and courteous mannerMaintain accurate service records and reportsCollaborate with other...

  • Service Delivery Professional

    2 weeks ago

    Bengaluru, Karnataka, India beBeeServiceDelivery Full time ₹ 15,00,000 - ₹ 28,00,000

    Job OverviewThe Service Delivery Manager plays a pivotal role in overseeing the efficient operation of service staff, ensuring seamless delivery and high customer satisfaction.Key ResponsibilitiesMentor and oversee a team of service professionals to guarantee top-notch service operations.Coordinate service delivery by assigning tasks, tracking progress, and...

  • IT Service Operations Director

    2 weeks ago

    Bengaluru, Karnataka, India beBeeService Full time ₹ 20,00,000 - ₹ 25,00,000

    Job TitleIT Service Manager - A Leadership Role in IT Operations">About the JobThe role of an IT Service Manager is pivotal to the success of any organization. As a key member of the IT team, you will be responsible for overseeing the day-to-day operations of your assigned team members and ensuring that they have the necessary tools and resources to deliver...

  • Service Excellence Professional

    2 weeks ago

    Bengaluru, Karnataka, India beBeeService Full time ₹ 1,04,000 - ₹ 1,30,878

    Join Our Team as a Service Excellence ProfessionalWe are seeking a skilled Service Excellence Professional to join our team. As a Service Excellence Professional, you will play a key role in ensuring the highest level of service quality and customer satisfaction.Your primary responsibility will be to analyze and evaluate service delivery processes,...

  • Professional Services Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Nexthink Full time ₹ 15,000 - ₹ 28,00,000 per year

    Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from...