
Operations Management Specialist
4 days ago
Job Title: Operations Management Specialist
Job Description:This role is with a leading provider of on-demand home services. The company offers quick service apps that cater to various needs of customers.
We are looking for an experienced and results-driven Operations Management Specialist to lead and manage operations in a specific region.
The successful candidate will be responsible for owning operational metrics and service delivery standards across a defined cluster, ensuring smooth daily operations, and driving operational efficiency through process improvements, cost control, and workforce planning.
Key Responsibilities:
- Own the operational metrics and service delivery standards across a defined cluster.
- Lead and manage Team Lead Operations to ensure smooth daily operations.
- Ensure consistent 10-minute service delivery by optimizing routing, task allocation, and resource availability.
- Monitor performance of service partners and professionals; implement coaching, training, and corrective actions where needed.
- Manage on-ground escalations and ensure timely resolution of customer issues.
Requirements:
- More than 1 year of experience in operations management or related field.
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