Desktop Support Engineer Role

3 days ago

Udaipur, Rajasthan, India beBeetechnical Full time ₹ 5,00,000 - ₹ 7,50,000

Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have hands-on experience in IT support, hardware troubleshooting, and vendor coordination.

Responsibilities:

  • Provide end-user support for desktops, laptops, printers, and peripherals.
  • Troubleshoot and repair hardware issues, including laptop repair and configuration.
  • Handle installation, upgrades, and troubleshooting of software and OS (Windows, Office 365, etc.).
  • Manage and coordinate with external IT vendors for procurement, repairs, and AMC.
  • Maintain and update IT inventory, including asset tagging and lifecycle tracking.
  • Respond to technical support tickets, ensuring timely resolution as per SLAs.
  • Monitor and maintain office IT infrastructure, including internet, switches, and cabling.
  • Assist in basic facility coordination (e.g., ensuring IT readiness for new joiners, seating setup, etc.).
  • Communicate effectively via email and basic English to log, track, and resolve IT issues.

Requirements/Skills:

  • 3+ years of experience in desktop or IT support roles.
  • Hands-on experience with laptop diagnostics, repairs, and OS installation.
  • Working knowledge of Office 365, Active Directory, and email troubleshooting.
  • Exposure to vendor management and IT procurement processes.
  • Ability to manage basic networking and connectivity issues.
  • Good organizational and multitasking skills.
  • English communication skills - must be able to understand tickets and send/receive emails.
  • Exposure to endpoint security tools (Antivirus, patching tools, etc.).

Education and Experience:

  • Diploma or degree in Computer Science, IT, or related field is preferred.

The Ideal Candidate:

  • Has a strong understanding of computer systems, networks, and software applications.
  • Is able to troubleshoot and repair hardware and software issues efficiently.
  • Has excellent communication and interpersonal skills.

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