Technical Support Professional

4 days ago

Udaipur, Rajasthan, India beBeeSupport Full time US$ 60,000 - US$ 90,000
Job Title

A support analyst will provide technical assistance to global employees across multiple sites, supporting all levels of the organization.

Key Responsibilities:
  • Ensure timely operational and technical support for personal computers and troubleshooting of all domestic computer hardware and software issues
  • Provide and ensure prompt and effective troubleshooting, resolution and documentation of all problems and service requests
  • Develop accurate documentation of installation and configuration procedures for both standard and non-standard software packages
  • Manage deployment and rollout of software and hardware
  • Maintain an accurate inventory of clients' assets
  • Create and maintain our knowledge base to support our users
  • Ensure all our network assets are secured by collaborating with our Cybersecurity team
  • Update problem management database with timely and meaningful information in accordance with desktop service levels
  • Gather and log all relevant information about the issue and attempts to resolve it using tools provided and the collective knowledge of their teammates and supervisors
  • Utilize knowledge base used to assist in troubleshooting efforts. Share experiences with other team members
  • Assist in the deployment of desktop PC's and peripherals
  • On-board new employees with orientation to computer assets
  • Respond to all voice mail and email daily
  • Develop working knowledge of all desktop applications, and OS software supported by Desktop Services
  • Troubleshoot and assist in the use of all supported software
Requirements

To be successful in this role, you should have:

  • An internship or degree in Computer Science or a related field
  • At least 2 years experience in Desktop and/or Helpdesk support
  • Prior work-related experience with current standard desktop software (Microsoft Office, Windows)
  • Fluent English language skills. Additional languages are a plus
  • Experience in working with international clients in USA and Europe
  • Proficient knowledge of Microsoft office, knowledge of SAP is an asset
  • Experience with Desktop or Help Desk support is an asset

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