Technical Support Engineer

3 days ago

Udaipur, Rajasthan, India Secure Meters Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Description:

We are seeking a Technical Support professional who possesses strong communication skills who can handle overseas/domestic customers and a technical background to assist our clients effectively. The ideal candidate will be responsible for troubleshooting and resolving technical issues while providing excellent customer service.

Responsibilities

  • Diagnose and Troubleshoot: Identify software solutions and troubleshoot technical issues reported by clients.
  • Customer Interaction: Communicate with customers to quickly understand their problems and guide them through solutions via phone, email.
  • Documentation: Maintain detailed records of customer interactions, including requests for assistance and steps taken to resolve issues.
  • Follow-Up: Ensure issues are resolved to the customer's satisfaction and follow up to confirm the effectiveness of the solutions provided.
  • Technical Support: Support the rollout of new applications and provide procedural documentation to assist users.
  • Collaboration: Work with other technical teams to escalate unresolved issues and ensure timely resolutions.

Requirements

  • Educational Background: A degree in Computer Science, Information Technology, or a related field is preferred.
  • Technical Proficiency: Experience with Windows, networks and familiarity with prepayment meter, Jira, SQL, PostgreSQL, excel.
  • Communication Skills: Excellent verbal and written communication skills are essential for explaining technical concepts to non-technical users.
  • Problem-Solving Skills: Strong analytical skills to diagnose issues and provide effective solutions.
  • Experience: Prior experience in technical support or a similar role is advantageous.

This role is crucial for ensuring customer satisfaction through effective communication and technical expertise. If you are a motivated individual with a passion for technology and helping others and able to work on a rotational shift and rotational week offs, we would love to hear from you..

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