Technical Support Engineer
3 days ago
Job Description:
We are seeking a Technical Support professional who possesses strong communication skills who can handle overseas/domestic customers and a technical background to assist our clients effectively. The ideal candidate will be responsible for troubleshooting and resolving technical issues while providing excellent customer service.
Responsibilities
- Diagnose and Troubleshoot: Identify software solutions and troubleshoot technical issues reported by clients.
- Customer Interaction: Communicate with customers to quickly understand their problems and guide them through solutions via phone, email.
- Documentation: Maintain detailed records of customer interactions, including requests for assistance and steps taken to resolve issues.
- Follow-Up: Ensure issues are resolved to the customer's satisfaction and follow up to confirm the effectiveness of the solutions provided.
- Technical Support: Support the rollout of new applications and provide procedural documentation to assist users.
- Collaboration: Work with other technical teams to escalate unresolved issues and ensure timely resolutions.
Requirements
- Educational Background: A degree in Computer Science, Information Technology, or a related field is preferred.
- Technical Proficiency: Experience with Windows, networks and familiarity with prepayment meter, Jira, SQL, PostgreSQL, excel.
- Communication Skills: Excellent verbal and written communication skills are essential for explaining technical concepts to non-technical users.
- Problem-Solving Skills: Strong analytical skills to diagnose issues and provide effective solutions.
- Experience: Prior experience in technical support or a similar role is advantageous.
This role is crucial for ensuring customer satisfaction through effective communication and technical expertise. If you are a motivated individual with a passion for technology and helping others and able to work on a rotational shift and rotational week offs, we would love to hear from you..
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