Technical Support Specialist

21 hours ago

Udaipur, Rajasthan, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 10,00,000
Job Description">

As a Technical Support Engineer, you will be the primary point of contact for customers experiencing technical issues.

Your role will involve actively participating in support of incoming calls, demonstrating empathy and consistently providing solutions to our customers.

  • Actively participates in support of incoming calls
  • Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers
  • Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps
  • Continuously improves, hones, and develops skills and knowledge that accelerates support and product expertise
  • Consistently engages with peers, managers, and organizational leaders to provide collaborative solutions
Required Skills and Qualifications

To succeed in this role, you must have:

  • Proficient in US Accent and English Language, both Verbal and written
  • A track record of self-improvement and growth mindset
  • A demonstrated logical approach to troubleshooting
  • Ability to work with internal and external stakeholders to achieve exceed expectations and goals
  • Experience or education from an electronics or information technology background
Benefits

The ideal candidate will possess strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Must Have Skills

  • Honest, dependable, and full of integrity
  • Possess a genuine desire to help others
  • Ability to seamlessly adapt to changes quickly
  • Consistently maintain a superior level of professionalism
Key Skills

Troubleshooting-Hardware & Networking, US Voice process, Customer Service, Technical Writing

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