Associate - Client Solutions Specialist

4 weeks ago


Gurgaon, Haryana, India Alight Full time

Role

An Associate at Alight is responsible for delivering timely and accurate information to clients. They identify process improvements, resolve participant issues, and work with leads to ensure delivery in accordance with standard operating procedures.

Key Responsibilities:

  • Meet client SLA's and PG's.
  • Maintain internal and client-defined quality scores.
  • Prioritize work efficiently and produce a significant volume of work within performance standards.
  • Ensure proper documentation and follow-ups and follow SOP's.
  • Articulate complex client plans and provisions in a simplified manner.
  • Help identify issues, process delays, and quality problems and recommend solutions.
  • Work with leads to ensure delivery in accordance with standard operating procedures.
  • Take ownership of self-learning and development.
  • Work in a fast-paced environment with short deadlines.
  • Practice logical reasoning and critical thinking.

Benefits

Alight offers a competitive total rewards package, continuing education and training, and tremendous potential with a growing worldwide organization.

Our Commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.



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