
Reservations Coordinator
4 days ago
This role is responsible for delivering exceptional service to guests across various communication channels. Key responsibilities include responding to guest inquiries, handling complaints, and coordinating with the reservations team.
Key responsibilities include:
- Providing pre-arrival information and answering inquiries through phone, email, or chat
- Ensuring timely and accurate responses to guest queries regarding hotel policies and amenities
- Handling guest complaints promptly and professionally
- Identifying opportunities to upsell additional services and upgrades
- Promoting hotel loyalty programs and special offers
- Maintaining a guest database with accurate contact information and preferences
- Analyzing pre-arrival metrics to identify areas for improvement
Qualifications and Skills
To be successful in this role, you should have the following qualifications and skills:
- Strong written and verbal communication skills
- Excellent interpersonal skills
- Highly organized and detail-oriented
- Comfortable using technology tools like email and reservation software
- Ability to work independently and collaborate with others
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