
Customer Engagement Specialist
1 week ago
- Provide customer service by responding to inquiries via phone or email, ensuring timely and accurate solutions to customer issues.
- Evaluate and escalate unresolved queries to the appropriate internal teams in a professional manner.
- Maintain accurate customer records and document interactions for future reference.
- Collaborate with cross-functional teams to enhance customer experience through effective communication and teamwork.
- Adhere to established internal processes and service level agreements (SLAs) to ensure seamless customer engagement.
Essential Skills and Qualifications
- Strong verbal and written communication skills to effectively interact with customers and colleagues.
- Ability to work collaboratively as part of a team and handle pressure situations with ease.
- Develop creative problem-solving skills and demonstrate a proactive approach to addressing customer concerns.
- Familiarity with customer service tools and CRM systems is beneficial, but not essential.
- Entry-level candidates with strong communication skills are encouraged to apply.
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Customer Engagement Specialist
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