Client Engagement Specialist

6 days ago


Vadodara, Gujarat, India beBeeCustomerRelationship Full time ₹ 8,16,000 - ₹ 10,12,000
Customer Relationship Role

We are seeking a skilled Customer Relationship Executive to join our team. The ideal candidate will thrive in a client-focused environment and be organized with the ability to contribute to both daily execution and long-term improvements in customer engagement.

Key Responsibilities:
  • Manage client interactions through various communication channels, including calls, email, and in-person meetings.
  • Provide timely and professional responses that address client queries and concerns.
  • Maintain accurate records of client interactions, including order details and communication logs.
  • Plan and execute CRM campaigns to enhance client retention.
  • Track and analyze client interactions to provide actionable insights.
  • Identify areas for process improvement and implement changes to optimize customer experience.
  • Collaborate closely with sales, marketing, and production teams to resolve client queries and improve overall customer satisfaction.
  • Build strong relationships with high-value clients and report on customer trends and feedback to leadership.
Requirements:
  • Experience: 2-4 years in CRM, luxury retail, or related fields.
  • Skills: Proficiency in CRM tools, MS Office; excellent communication and interpersonal skills.
  • Attributes: Customer-focused, organized, proactive, and solution-driven.
What We Offer:

A dynamic work environment with opportunities for growth and development. We value our employees' contributions and strive to create a positive and supportive team culture.



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