
Customer Service Liaison
2 weeks ago
Job Title: Executive - Operations
">The primary goal of this role is to deliver exceptional customer service by maintaining a professional attitude and promptly addressing customer enquiries. This involves leveraging strong product knowledge to ensure customer satisfaction, working collaboratively with team members to address customer needs, and adhering to information security policies.
">Key Responsibilities:
">- ">
- Maintaining a positive and professional attitude when interacting with customers;">
- Promptly and accurately handling customer enquiries;">
- Ensuring customer satisfaction through strong product knowledge;">
- Working closely with team members to share information and address customer needs;">
- Adhering to information security policies, including compliance with ISO 27001 and IGA standards.">
Requirements:
">To be successful in this role, the ideal candidate will have:
">- ">
- 6 months to 2 years of experience in customer service or backend operations, preferably gained within a blended process environment;">
- Strong English proficiency, requiring fluency in both written and spoken communication;">
- A bachelors degree in any discipline.">
Benefits:
">Applications are welcomed from candidates currently residing in this location with a natural right to work. Relocation support is not provided.
">Overseas Citizen of India (OCI) card holders will need to have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC).
">BHC will not be able to sponsor work visas or obtain/assist with the special work permit from GOI.
"] ,-
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