
Customer Service Liaison
1 week ago
Job Title: Customer Service Liaison
Job Summary:
We are seeking a highly skilled and experienced Customer Service Liaison to provide exceptional customer service, resolve customer complaints, and maintain accurate records.
Key Responsibilities:
- Provide outstanding customer service through incoming calls, emails, and other communication channels.
- Engage customers to retain courses or services by providing course reference information.
- Document transactions by completing forms and recording logs accurately.
- Maintain databases by entering, verifying, and backing up data regularly.
- Adhere to operational policies and procedures, reporting needed changes promptly.
- Maintain quality service by adhering to organizational standards.
Functional Area: This role is focused on the Educational industry, serving recruitment companies in Chennai, Tamil Nadu, India, with expertise in placements, job consultancy, and HR consultancy.
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