Customer Service Liaison
1 week ago
Key Responsibilities:
- Handle inbound and outbound international customer calls to resolve queries in a timely manner.
- Provide accurate product information to customers while maintaining professionalism.
- Troubleshoot customer issues and offer effective solutions.
- Maintain high call quality, customer satisfaction, and service standards.
- Document customer interactions and escalate complex issues when necessary.
- Work flexible shifts including nights as per global client requirements.
Skills and Qualifications:
- Excellent communication and problem-solving skills.
- Ability to work in a team environment.
- Strong product knowledge and understanding of customer needs.
- Familiarity with customer relationship management software.
- Basic computer skills and typing proficiency.
We offer a competitive salary and benefits package, including:
- A comprehensive health insurance plan.
- A retirement savings plan.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
We're a company that values our employees and is committed to their success. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply today.
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