
Employee Development Specialist
2 weeks ago
We are seeking an experienced Training Officer to join our team.
The ideal candidate will have strong communication skills and be able to conduct new hire training and soft skills/negotiation skill training.
The successful candidate will also sensitize to training needs, understand learning requirements of different learning groups, liaison with the Quality and Operations to identify, screen and execute process improvement plans, and execute training tasks/assignment on short notice.
Key Responsibilities:- Conduct regular training sessions for new hires and existing staff.
- Develop and implement training programs to improve employee performance and productivity.
- Monitor calls of each advisor every week during OJT and provide immediate feedback to the advisors in case of failed call.
- Provide regular feedback to Team Members regarding the performance of the team and any issue that needs escalation.
- Document the feedback signed off by the concerned parties.
- Monitor calls across teams (cross monitoring) every month.
- Nominate and groom floorwalkers amongst the team regularly.
- Conduct process refreshers and Policy refreshers.
- Nominate advisors to conduct buzz sessions.
- Handle all escalation calls for the team.
- Sharing good calls & bad calls, creating product level FAQs.
- Nominating hall of fame & hall of shame for OJT Batch.
- Conduct buzz sessions for any updates and share new information with the team including the targets for the day.
- Check the login schedules.
- Manage attrition through regular communication with advisors and tracking EWS through changes in behavior, performance and attendance.
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