Quality Assurance Specialist on OTC Operations

5 days ago


Chennai, Tamil Nadu, India HCLTech Full time

Join HCLTech as a Quality Assurance Specialist and be part of our dynamic team responsible for ensuring the quality of our Order-to-Cash (OTC) operations. We are looking for experienced professionals who can help us drive process improvements and maintain high accuracy standards.

About the Role

We are seeking a highly motivated individual with at least 4 years of experience in OTC, preferably with a background in Supply Chain Operations or Heavy Industries. As a Quality Assurance Specialist, you will be responsible for performing transaction monitoring, recording QC scores, and identifying root causes. You will also conduct coaching and feedback sessions to ensure that the team meets accuracy targets.

Key Responsibilities
  • Perform transaction monitoring of select processes to ensure accuracy and compliance
  • Record and consolidate QC scores, identify root causes, and report findings to the team
  • Conduct coaching and feedback sessions to improve team performance
  • Prepare QA scorecards and review monitoring improvement plans
Requirements

To succeed in this role, you will need:

  • A minimum of 4 years of experience in OTC or related field
  • Extensive knowledge of OTC end-to-end activities, including SAP modules
  • Ability to work independently and as part of a team
  • Strong communication and problem-solving skills
Perks and Benefits
  • Cab provided (chargeable)
  • International trainers
  • World-class exposure
  • Excellent working environment
  • Salary: ₹10-15 lakhs per annum (best in industry)
  • Flexible shifts, including night shifts

HCLTech offers a competitive salary package, with a range of benefits designed to support your career growth and well-being. If you're passionate about quality assurance and want to join a dynamic team, apply now



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