HCLTech Quality Analyst

2 months ago


Chennai, Tamil Nadu, India HCLTech Full time

Join a pioneering tech company like HCLTech, where innovation and excellence go hand-in-hand. As a Quality Analyst for our Order-to-Cash (OTC) operations, you will play a crucial role in ensuring the quality of our services.

About the Role

We are looking for an experienced Quality Analyst to join our team. In this role, you will be responsible for performing transaction monitoring of select processes, recording and consolidating QC scores, and identifying root causes. Additionally, you will conduct coaching and feedback sessions, record CAPA, and participate in calibration sessions.

The ideal candidate will have extensive end-to-end practical knowledge of OTC activities, with experience in SAP modules. You should also be able to select and audit samples, report observations in a timely manner, and suggest appropriate actions. Experience in identifying CAPA, RCA, and providing coaching and feedback is essential.

Key Responsibilities
  • Transaction Monitoring: Perform transaction monitoring of select processes, record and consolidate QC scores, identify root causes, and conduct coaching and feedback sessions.
  • Report and Review: Prepare QA scorecards, conduct Coaching and Feedback reviews, and track and measure transaction monitoring compliance against sampling targets.
  • Other QMS Activities: Share deliverables with stakeholders on time, identify failure modes or pain points, contribute to mitigation plans, document Complaint trackers, and ensure closure of CAPA and RCA.
Requirements
  • 4+ years of experience in OTC, preferably with a few years in O&G industry/Supply Chain Operations/Heavy Industries.
  • Prior work experience in Quality Management roles in OTC domain.
  • Extensive end-to-end practical knowledge of OTC end-to-end activities with experience in SAP modules.
  • Flexible to work in shifts.
Benefits
  • Cab provided (chargeable).
  • International trainers.
  • World-class exposure.
  • Excellent working environment.
  • Salary - Best in industry ( ₹12-18 lakhs per annum based on location and experience).
  • Shift - Flexible with any shifts (Night).


  • Chennai, Tamil Nadu, India HCLTech Full time

    About the RoleJoin our team at HCLTech as a Mortgage Valuation Analyst, where you will play a crucial part in ensuring the quality and accuracy of mortgage loan files.Key Responsibilities:Conduct thorough reviews of residential loan files to ensure compliance with customer quality control policies and procedures.Manage daily operations and client...


  • Chennai, Tamil Nadu, India HCLTech Full time

    Job Title: Financial Crime Operations Analyst and Quality Assurance SpecialistHCLTech is seeking a highly skilled Financial Crime Operations Analyst and Quality Assurance Specialist to join our team in Navallur, Tamil Nadu.

  • Mortgage Analyst

    4 weeks ago


    Chennai, Tamil Nadu, India HCLTech Full time

    About the Role: We are seeking highly skilled Mortgage Analysts and Senior Analysts to join our team at HCLTech. This is an exciting opportunity to work on mortgage loan files, ensuring quality control reviews and daily operations management.Key Responsibilities:Collateral Review: Perform in-depth analysis of certificate of title security reports, loan...


  • Chennai, Tamil Nadu, India HCLTech Full time

    We are seeking an Expert Bereavement Case Handler to join our team at HCLTech. As a Senior Analyst, you will be responsible for processing bereavement-related cases from initiation through to resolution, ensuring accurate and timely execution of tasks.Key responsibilities include validating and amending application details related to deceased accounts,...


  • Chennai, Tamil Nadu, India HCLTech Full time

    About HCLTechHCLTech is a leading global technology company that offers a wide range of services and solutions to its clients. We are committed to delivering high-quality services and products that meet the evolving needs of our customers.Job OverviewWe are seeking a Senior Bereavement Financial Services Analyst to join our team. This is an exciting...

  • Excel Expert

    2 weeks ago


    Chennai, Tamil Nadu, India HCLTech Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Excel Expert to join our team at HCLTech.About the RoleThis is an exciting opportunity for a skilled data analyst to work with large sets of data in Excel, creating reports, analyzing data, and generating insights to support decision-making processes.Key ResponsibilitiesData Entry and...

  • Business Analyst

    3 days ago


    Chennai, Tamil Nadu, India HCLTech Full time

    HCLTech is Hiring for a Business Analyst Role.About the Job:We are seeking an experienced Business Analyst to join our team. The successful candidate will have a background in Order Management and OTC, with experience working in a similar role.Key Responsibilities:Work Location: ChennaiDesignation: Business AnalystShift Time: US ShiftTwo Way CabImmediate...


  • Chennai, Tamil Nadu, India HCLTech Full time

    We are seeking a highly skilled Residential Mortgage Underwriting Quality Analyst to join our team at HCLTech. This is a challenging role that requires strong analytical and communication skills, as well as the ability to work in a fast-paced environment.About the RoleAs a Residential Mortgage Underwriting Quality Analyst, you will be responsible for...

  • Excel Expert

    2 weeks ago


    Chennai, Tamil Nadu, India HCLTech Full time

    Job Description:We are seeking a detail-oriented and highly motivated Excel Expert to join our team at HCLTech.The ideal candidate will have a solid understanding of Excel and its various functions, as well as a passion for data analysis and problem-solving. In this role, you will be responsible for accurately inputting, updating, and maintaining large sets...


  • Chennai, Tamil Nadu, India HCLTech Full time

    Company OverviewHCLTech is a leading global technology company that empowers businesses to move forward.Salary and PerksThe offered salary is great in the industry, reflecting our commitment to rewarding talented professionals like you.Job DescriptionWe are seeking a highly skilled Residential Mortgage Underwriting Analyst to join our team. As an...


  • Chennai, Tamil Nadu, India HCLTech Full time

    Job Title: Mortgage Analyst ProfessionalAbout the Role:We are seeking an experienced Mortgage Analyst to join our team at HCLTech. As a Mortgage Analyst, you will be responsible for managing quality control reviews of residential loan files and performing daily operations.Key Responsibilities:Conduct in-depth analysis of collateral, including certificate of...


  • Chennai, Tamil Nadu, India HCLTech Full time

    Are you a skilled mortgage analyst looking for a challenging role in the UK?HCLTech is seeking an experienced Senior Mortgage Analyst to join our team, providing high-quality services to clients.About the Job:As a Senior Mortgage Analyst, you will be responsible for managing residential loan files and performing quality control reviews to ensure compliance...


  • Chennai, Tamil Nadu, India HCLTech Full time

    Job Summary:">We are seeking a skilled Senior Financial Crime Analyst to join our team at HCLTech. As a Senior Financial Crime Analyst, you will play a critical role in ensuring the effectiveness of our financial crime controls and contributing to the prevention of financial crimes.">Key Responsibilities:">">Build and monitor quality assurance processes for...


  • Chennai, Tamil Nadu, India HCLTech Full time

    About UsHCLTech is a leading technology services company with offices in over 60 countries. Our diverse workforce represents 165 nationalities, and we offer the opportunity to work with colleagues from across the globe.


  • Chennai, Tamil Nadu, India HCLTech Full time

    HCLTech is seeking a highly skilled Mortgage Analyst to join our team.As a Mortgage Analyst at HCLTech, you will be responsible for evaluating and verifying loan applications to ensure they meet the company's requirements and government regulations. This includes analyzing income and employment information, reviewing credit history, calculating collateral...


  • Chennai, Tamil Nadu, India HCLTech Full time

    Job OverviewHCLTech is a leading technology company that specializes in IT services and digital transformation. As a Financial Crime Analyst, you will play a crucial role in our team by applying your analytical skills to detect and prevent financial crimes.


  • Chennai, Tamil Nadu, India HCLTech Full time

    Job OverviewHCLTech is a leading technology company that offers a range of services to its clients. As a Senior Analyst, you will be working on the Bereavement Support Unit, which provides financial support to families who have lost a loved one.Key ResponsibilitiesThe Senior Analyst will be responsible for processing bereavement-related cases from initiation...


  • Chennai, Tamil Nadu, India HCLTech Full time

    About HCLTechHCLTech is a global technology company that provides innovative solutions to businesses across various industries.Job DescriptionWe are seeking a highly skilled Mortgage Risk Analyst to join our team. As a Mortgage Risk Analyst, you will be responsible for ensuring that mortgages are underwritten within lending policy guidelines and that loan...

  • Excel Expert

    4 days ago


    Chennai, Tamil Nadu, India HCLTech Full time

    Job DescriptionWe are seeking a detail-oriented and highly motivated Excel expert to join our team at HCLTech. The ideal candidate will have a solid understanding of Excel and its various functions, as well as a passion for data analysis and problem-solving.


  • Chennai, Tamil Nadu, India HCLTech Full time

    About the RoleWe are seeking a highly skilled Mortgage Analyst to join our team in the UK operations. As a Mortgage Analyst, you will be responsible for managing residential loan files and ensuring they meet customer quality control policies and procedures.Key ResponsibilitiesQuality Control Reviews: Perform thorough reviews of loan files to ensure...