HCLTech Quality Analyst
2 months ago
Join a pioneering tech company like HCLTech, where innovation and excellence go hand-in-hand. As a Quality Analyst for our Order-to-Cash (OTC) operations, you will play a crucial role in ensuring the quality of our services.
About the RoleWe are looking for an experienced Quality Analyst to join our team. In this role, you will be responsible for performing transaction monitoring of select processes, recording and consolidating QC scores, and identifying root causes. Additionally, you will conduct coaching and feedback sessions, record CAPA, and participate in calibration sessions.
The ideal candidate will have extensive end-to-end practical knowledge of OTC activities, with experience in SAP modules. You should also be able to select and audit samples, report observations in a timely manner, and suggest appropriate actions. Experience in identifying CAPA, RCA, and providing coaching and feedback is essential.
Key Responsibilities- Transaction Monitoring: Perform transaction monitoring of select processes, record and consolidate QC scores, identify root causes, and conduct coaching and feedback sessions.
- Report and Review: Prepare QA scorecards, conduct Coaching and Feedback reviews, and track and measure transaction monitoring compliance against sampling targets.
- Other QMS Activities: Share deliverables with stakeholders on time, identify failure modes or pain points, contribute to mitigation plans, document Complaint trackers, and ensure closure of CAPA and RCA.
- 4+ years of experience in OTC, preferably with a few years in O&G industry/Supply Chain Operations/Heavy Industries.
- Prior work experience in Quality Management roles in OTC domain.
- Extensive end-to-end practical knowledge of OTC end-to-end activities with experience in SAP modules.
- Flexible to work in shifts.
- Cab provided (chargeable).
- International trainers.
- World-class exposure.
- Excellent working environment.
- Salary - Best in industry ( ₹12-18 lakhs per annum based on location and experience).
- Shift - Flexible with any shifts (Night).
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