Senior Quality Assurance Specialist
1 day ago
We are seeking a seasoned Senior Quality Assurance Specialist to join our OTC Operations team. As a key member of the team, you will be responsible for ensuring the quality and integrity of our transactions.
In this role, you will perform transaction monitoring, record and consolidate QC scores, conduct coaching and feedback sessions, and participate in calibration sessions to ensure accuracy targets are met.
You will also prepare QA scorecards, conduct coaching and feedback reviews, and track and measure transaction monitoring compliance against sampling targets.
Furthermore, you will own and contribute to the management of complaint/issue tracking, resolution, and analysis, and document and maintain complaint trackers, ensuring closure of CAPA and RCA.
This is an exciting opportunity to join a dynamic team and contribute to the success of our organization.
About HCLTech
HCLTech is a leading global technology company that offers a wide range of services and solutions to clients across various industries.
We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.
What We Offer
We offer a competitive salary package, including a base salary of $80,000 per annum, plus benefits such as cab reimbursement, international trainers, world-class exposure, excellent working environment, and flexible shifts.
Join us and take your career to the next level
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