Quality Assurance Specialist
1 month ago
Company Overview: As a leading technology company, HCLTech is committed to delivering innovative solutions that transform businesses. Our team of experts is dedicated to providing high-quality services that meet the evolving needs of our clients.
Estimated Salary: ₹12 lakhs per annum (approximate)
Job Description:
A. Transaction Monitoring:
As a Quality Assurance Specialist, you will be responsible for performing transaction monitoring of select processes. Your key tasks will include recording and consolidating QC scores on a timely basis, identifying root causes, conducting coaching and feedback sessions, recording CAPA, and ensuring learnings are shared with the team.
You will also participate in calibration sessions, ensure your accuracy scores meet the required standards, and demonstrate improvement trends whenever targets are not met.
B. Report & Review:
Your responsibilities will include preparing QA scorecards, conducting coaching and feedback reviews (weekly, monthly, and quarterly), reviewing and preparing monitoring improvement plans, tracking compliance against sampling targets, owning complaint/issue tracking, resolution, and analysis.
C. Other QMS Activities:
You will share deliverables with client/internal stakeholders on time, identify failure modes or pain points in processes, contribute to creating mitigation plans, document and maintain complaint trackers, ensure closure of CAPA and RCA, and brief corrective actions/learnings to the team from complaints and QC findings.
Required Skills and Qualifications:
We seek an experienced professional with 4+ years in OTC (Order to Cash) preferably with few years in O&G industry/Supply Chain Operations (Trucking, Rail, Marine)/Heavy Industries. Prior work experience in Quality management role in OTC domain is essential.
The ideal candidate will have extensive end-to-end practical knowledge of OTC activities, mandatory experience in SAP modules, and ability to select and audit samples as per sampling criteria agreed. They should be well-versed in providing coaching and feedback to the team, flexible to work in shifts, and able to meet accuracy targets/reduce errors.
Benefits:
We offer a range of benefits, including:
- Cab provided (chargeable)
- International trainers
- World-class exposure
- Excellent working environment
- Flexible shift arrangements (including night shifts)
How to Apply:
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