
Hostel Operations Specialist
2 weeks ago
The Property Manager plays a crucial role in ensuring the smooth operation of hostel services.
The team is responsible for maintaining high standards of housekeeping, food quality, maintenance, Wi-Fi connectivity, laundry services, and overall customer satisfaction.
Key responsibilities include:
- Maintain high team discipline and flawless record-keeping
- Achieve and uphold a Customer Satisfaction Score of 4+ across services
- Ensure strict process compliance and seek operational improvements
- Develop and train the team for growth and professionalism
- Handle daily operation escalations effectively
The Property Manager will also be involved in sales activities, contributing to the company's revenue growth.
To succeed in this role, you will need:
- Strong leadership skills with ability to motivate and lead a team
- Excellent communication and interpersonal skills
- Ability to work effectively under pressure and meet deadlines
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
We offer:
- Competitive salary package
- Opportunities for growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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