Residential Operations Manager

1 day ago

Thrissur, Kerala, India beBeeLeadership Full time ₹ 18,00,000 - ₹ 25,00,000
Hostel Operations Director

We are seeking a skilled and experienced director to lead our hostel operations, ensuring a seamless and student-friendly experience for residents.

Job Summary:

The Hostel Operations Director will oversee the daily operations of the hostel, developing and implementing strategies to improve services, leading a team of managers and support staff, collaborating with institutional stakeholders, and maintaining effective communication with parents.

Key Responsibilities:

  • Develop and implement strategies to enhance hostel services, including move-ins, daily operations, and escalations.
  • Lead a team of managers, support staff, and vendors to ensure smooth operations.
  • Collaborate with Programme Directors and Parent Affairs Teams to align hostel policies with institutional goals.
  • Act as the primary escalation point for student and parent concerns related to residential life.
  • Maintain proactive and transparent communication with parents, especially in sensitive or emergency situations.
  • Build confidence and trust across all stakeholder groups through consistent delivery and empathetic engagement.
  • Oversee third-party vendors and partners involved in housekeeping, security, food, and maintenance.
  • Review and approve Standard Operating Procedures (SOPs), incident reports, safety checks, and compliance protocols.
  • Champion a positive residential culture – inclusive, respectful, and aligned with student well-being.
  • Design initiatives to gather feedback, address grievances efficiently, and continuously improve the residential experience.
  • Collaborate with student councils or committees where needed to foster a collaborative campus environment.
  • Present regular reports on hostel performance, grievances, service levels, and student satisfaction.
  • Track Key Performance Indicators (KPIs) and use data-driven insights to improve processes and policies.
  • Maintain proper documentation and ensure regulatory compliance related to hostel facilities.

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