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Operation Manager

3 weeks ago

Thrissur, Kerala, India NEXSTAY HOTELS AND RESORTS Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Job Summary:

The Operations Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring smooth functioning of all departments, maintaining service quality, and driving operational excellence. The role requires leadership, problem-solving skills, and a customer-focused mindset to achieve guest satisfaction and business goals.

Key Responsibilities:

  • Supervise daily operations of Front Office, Housekeeping, Food & Beverage, and other departments.
  • Monitor guest feedback and ensure high service standards.
  • Support the General Manager in implementing operational strategies and policies.
  • Coordinate with department heads to ensure smooth functioning of all areas.
  • Oversee staff scheduling, training, and performance monitoring.
  • Ensure compliance with health, safety, and hygiene standards.
  • Control operational costs and monitor budget utilization.
  • Assist in recruitment and retention of staff.
  • Handle guest complaints efficiently and ensure quick resolution.
  • Ensure hotel facilities and services are well-maintained at all times.
  • Prepare reports on operations, occupancy, revenue, and guest satisfaction for management review.

Qualifications & Experience:

  • Graduate / Diploma in Hotel Management or related field.
  • 1–3 years of proven experience in hotel operations or supervisory role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to handle multiple tasks and work under pressure.
  • Knowledge of PMS (Property Management Systems) preferred.

Skills Required:

  • Leadership & People Management
  • Problem-solving & Decision-making
  • Customer Service Orientation
  • Financial & Cost Control Awareness
  • Time Management and Organizational Skills

Job Type: Full-time

Pay: ₹15, ₹30,000.00 per month

Work Location: In person