IT Service Management Specialist

3 days ago

Ghaziabad, Uttar Pradesh, India beBeeServiceManagement Full time ₹ 80,00,000 - ₹ 1,50,00,000
Job Title

We are seeking a skilled IT Service Management professional to join our team.

The ideal candidate will possess strong analytical skills, think creatively, and be curious about new technologies.

This role will involve working closely with business stakeholders to analyze and review detailed business and technical requirements.

Key Responsibilities:
  • Develop, test, configure, and integrate modules from ServiceNow with a focus on all ITSM modules - Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.
  • Capture requirements from business stakeholders & SMEs through demonstrations and workshops.
  • Coordinate with internal/external stakeholders for development of user stories, configurations, and ensure timely delivery.
  • Develop custom software/app solutions as required through scripting and software development.
  • Manage day-to-day tasks.
Requirements:
  • At least 3-5 years of experience in ServiceNow ITSM, custom app development, configuring ServiceNow ITSM modules, Portal, front-end.
  • Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with other third-party applications, data sources.
  • Expertise in configuring UI Actions/UI Policy/ACL/Client Scripts, Business Rules, Inbound Actions. Macros etc. CSS-based UX/UI design & development, using Angular-based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.

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