
Senior Service Management Consultant
3 days ago
Job Summary:
We are seeking a seasoned Service Management Specialist to join our team. The successful candidate will have extensive experience in designing and implementing ServiceNow solutions, as well as a proven track record of delivering high-quality results.
Key Responsibilities:- Design and implement ServiceNow configurations that meet business needs
- Collaborate with stakeholders to understand user stories and determine requirements
- Work closely with the development team to develop and deploy solutions
- 6+ years of experience working in a design and development role for a ServiceNow platform
- 2+ years of experience as a ServiceNow administrator
- Experience transitioning technology from locally focused to centralized technology service organization
- Understanding of RESTful Web Services and APIs
- IT and Security management best practices (ITIL, COBIT, ISO standards)
- ITIL Foundations Certification
- ServiceNow Developer Certification(s)
- Conceptual skills
- Ability to articulate and document desired business outcome
- Ability to remove ambiguity from requirements
- Service orientation with focus on quality and customer satisfaction
- Unit and regression testing to strive for first-time right deployments
- Troubleshooting and diagnostics
- Effective communication skills (verbal and written)
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