
Web Application Technical Support Specialist
3 days ago
We are seeking an experienced Technical Support Engineer to provide top-notch assistance for our web/mobile application. The successful candidate will work closely with the Client Success team and Engineering department to resolve technical issues, debug problems, and enhance the overall user experience.
- Offer expert technical guidance to internal and external users, including customer service teams, clients, and partners.
- Maintain open communication channels and collaborate with the development team to implement improvements.
- Support QA lead in conducting QA activities, troubleshooting complex issues, and providing timely solutions to customers.
- Liaise with the development team to resolve intricate technical challenges.
- Evaluate new releases and offer valuable feedback to stakeholders.
Essential Qualifications
- Bachelor's degree in Computer Science or a related field.
- Proven track record of delivering exceptional tech support for web-based business applications and mobile interfaces.
- Familiarity with Linux, Java, JavaScript (React), MySQL, AWS, and database queries.
- Proficiency in browser-based debugging, JSON format, REST APIs, and log analysis.
- Excellent problem-solving, interpersonal, and communication skills.
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