Web Application Technical Support Specialist

3 days ago


Lucknow, Uttar Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
Technical Support Engineer

We are seeking an experienced Technical Support Engineer to provide top-notch assistance for our web/mobile application. The successful candidate will work closely with the Client Success team and Engineering department to resolve technical issues, debug problems, and enhance the overall user experience.

  • Offer expert technical guidance to internal and external users, including customer service teams, clients, and partners.
  • Maintain open communication channels and collaborate with the development team to implement improvements.
  • Support QA lead in conducting QA activities, troubleshooting complex issues, and providing timely solutions to customers.
  • Liaise with the development team to resolve intricate technical challenges.
  • Evaluate new releases and offer valuable feedback to stakeholders.

Essential Qualifications

  • Bachelor's degree in Computer Science or a related field.
  • Proven track record of delivering exceptional tech support for web-based business applications and mobile interfaces.
  • Familiarity with Linux, Java, JavaScript (React), MySQL, AWS, and database queries.
  • Proficiency in browser-based debugging, JSON format, REST APIs, and log analysis.
  • Excellent problem-solving, interpersonal, and communication skills.


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