Client Advocate

2 days ago

Gulbarga, Karnataka, India beBeeSuccess Full time ₹ 80,00,000 - ₹ 1,20,00,000
Client Success Specialist

We are seeking a skilled Client Success Specialist to join our team. As a critical link between our clients and solutions, you will serve as the primary point of contact for all client queries.

Key Responsibilities:
  • Client Support & Resolution: Serve as the first responder to client inquiries, providing expert guidance and timely responses during East Coast hours (Monday to Friday).
  • Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
  • Proactively follow up with clients to ensure all their queries are addressed and act end-to-end ownership.
  • Strategic Sales: Identify client needs and recommend appropriate products or services, positioning our offerings as the best solution.
  • Convert client inquiries into sales opportunities, driving revenue growth.
  • Consistently meet or exceed individual and team success goals.
  • Relationship Development: Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
  • Collaborate with internal teams to ensure a cohesive approach to client management and support.
  • Operational Excellence: Coordinate with various departments to ensure smooth client onboarding and service delivery.
  • Assist in the development and updating of client-facing materials, such as FAQs and product guides.
  • Market Insights: Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
  • Own reporting and insights on client engagement, product performance, and market trends, as needed.

Benefits: Our team offers a dynamic work environment, opportunities for professional growth, and a comprehensive benefits package.

What We're Looking For: We seek a skilled professional with excellent communication and problem-solving skills, a strong understanding of client needs, and a proven track record of success in client-facing roles.

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