Garage Cafe Operations Manager

3 weeks ago


Goa, India Royal Enfield Full time
Key Responsibilities

Drive the revenue and operations for the Garage Cafe, positioning it as a flagship brand beacon.

Oversee all aspects of the property's departments, focusing on the cafe while expanding to sales and services of motorcycles.

Elevate the property to a destination cafe in Goa by creating the right experiences and managing demand generation.

Maintain the premises in operative condition as per the unit's category to receive and serve guests.

Conduct regular operations team meetings with Leads to discuss routine operational matters, sales targets, user feedback, service recovery, and staff issues.

Implement SOPs in all departments and verify their adherence during routine operational checks.

Inspect departments with their respective Managers for cleanliness, ambiance, service readiness, staff grooming, and hospitality culture.

Coordinate between departments for smooth and efficient operations.

Assess and review customer satisfaction and service recovery processes.

Identify staff learning needs and assist with their development.

Collaborate with marketing for enquiry and follow-up to grow the business.

Oversee the overall management of the operation.

Additional duties as assigned.

Work Experience

Education: Bachelor's Degree in Hospitality or Retail.

Experience: 7-10 years in hospitality and retail industry.

Requirements: Clear brand sensibility and creative abilities, passion for motorcycling, and experience with lifestyle or youth brands.



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