City Operations Director

23 hours ago


Mumbai, Maharashtra, India beBeeOperations Full time ₹ 30,00,000 - ₹ 40,00,000
Job Overview

We are seeking a seasoned City Operations Director to oversee end-to-end last mile operations and drive customer satisfaction in India's first quick service app.

  • Develop and execute city-wide strategies to deliver exceptional customer experiences.
  • Manage and optimize ground staff and last mile operations for seamless execution.
  • Analyze processes to enhance customer satisfaction, reduce costs, and improve service efficiency.
  • Design an optimized delivery network to minimize timelines and maximize efficiency.
  • Build scalable processes that expand the value proposition and replicate nationwide.
  • Establish Performance monitoring metrics using KPIs such as on-time delivery, service breaches, lost orders, and cost per service.
  • Lead teams of hub executives and recruiters to achieve operational excellence.
  • Cultivate service staff acquisition through targeted on-ground marketing initiatives.
  • Collaborate with cross-functional teams to drive innovation and continuous improvements in technology and algorithms used by the operations team.
Requirements
  • A minimum of 10-14 years of experience driving business and last mile operations.
  • Proven track record of handling complex operations P&Ls, large teams, and intricate ground operations.
  • Exceptional data analysis and analytical skills to develop and own Performance Metrics.
  • Fluency in English, Hindi, and Marathi.


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