Unlock New Challenges as a Service Operations Leader

2 weeks ago

Kannur, Kerala, India beBeeService Full time ₹ 15,00,000 - ₹ 25,00,000

Job Opportunity:

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  • Title: Service Operations Lead
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We are seeking a skilled professional to lead and manage service operations for press part tooling customers. The ideal candidate will have experience in pharma engineering/tooling industry and strong leadership/team management skills.

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Key Responsibilities:

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  • Service Delivery: Oversee the delivery of high-quality services to customers, ensuring timely execution of annual maintenance contracts (AMC) and resolving customer complaints with a proactive approach.">
  • Cross-Functional Collaboration: Coordinate with various departments to ensure smooth service delivery and drive continuous improvement in service quality and customer satisfaction.">
  • Talent Development: Guide and mentor service engineers/technicians to enhance their skills/knowledge.">
  • Regulatory Compliance: Ensure compliance with pharma engineering standards/safety protocols.">
  • Documentation and Reporting: Maintain accurate service documentation/performance reports.">
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Required Skills and Qualifications:

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  • Education: BE in Mechanical Engineering/related field.">
  • Experience: 8–10 years of experience in pharma engineering/tooling industry.">
  • Skillset: Strong leadership/team management skills, excellent troubleshooting/technical support capabilities, experience in handling audits/regulatory compliance, effective communication/customer relationship skills.">
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About the Opportunity:

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We are a company dedicated to providing exceptional services to our customers. If you are a motivated/experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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