Food Service Operations Leader

5 days ago

Kannur, Kerala, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description">

We are seeking a talented and experienced leader to fill the role of Associate Relationship Manager. This individual will be responsible for overseeing a frontline Partner team, coordinating various tasks related to food production planning, engineering, and front-of-house services.

The Associate Relationship Manager will play a critical role in ensuring that all activities comply with Health & Safety and Food Safety regulations. Additionally, they will exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions.

The focus of this role is on enhancing the overall customer experience through effective management and service delivery. The successful candidate will have a proven track record of leadership experience, successfully managing teams in dynamic environments.

Roles & Responsibilities
  • Promote a positive work culture and ensure punctual delivery of high-quality service.
  • Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager.
  • Collaborate effectively within a team and demonstrate initiative when working independently.
  • Uphold honesty and integrity, fostering a family-oriented culture.
  • Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met.
  • Manage vendor rotations and plan the operations for assigned clients.
Required Skills and Qualifications
  • Proven experience in the food industry, with a solid understanding of operations and customer service.
  • Proactive and self-motivated, with a strong work ethic, integrity, and the ability to make independent decisions.
  • Results-driven with a sense of accountability, focused on achieving business goals.
  • Proven leadership experience, successfully managing teams in dynamic environments.
  • Knowledge of HSEQ standards, with a Basic Food Hygiene certification.
  • Financial acumen and proficiency in relevant applications, ensuring operational efficiency.

This role requires a unique blend of leadership skills, technical knowledge, and a passion for delivering exceptional customer experiences.

We're not merely in the B2B food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness.

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