Service Delivery Manager

24 hours ago

Varanasi, Uttar Pradesh, India beBeeITManager Full time ₹ 20,00,000 - ₹ 25,00,000

Job Summary:

We are seeking a seasoned IT leader to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment.

  • Lead global IT service delivery across multiple locations, including manufacturing plants, R&D centres, corporate offices, and international sites spanning various regions.
  • Manage day-to-day operations by serving as the central liaison between outsourced service providers and internal functional teams.
  • Build and sustain strong relationships with outsourced IT partners and vendors to ensure service levels are maintained, issues are resolved promptly, and contractual commitments are met.
  • Align IT services with evolving business priorities and ensure timely communication and translation of those priorities across IT teams.
  • Proactively identify opportunities for service improvement and implement Service Improvement Plans (SIPs) to sustain or enhance performance.

Key Responsibilities:

  • Lead on-site service teams, including scheduling, task allocation, and performance monitoring.
  • Identify risks and issues in service delivery and implement timely corrective actions.
  • Coordinate with technical teams to ensure smooth implementation and ongoing support of services.
  • Manage escalations and ensure timely resolution of service issues.
  • Establish and manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for internal and external IT services.
  • Collaborate with stakeholders across R&D, manufacturing, quality, and commercial operations to understand business requirements and ensure IT services meet those needs.

Requirements:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • ITIL v4 certification is required.
  • Excellent leadership and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Effective communication and stakeholder management.

Experience:

  • 10 years of experience in IT service delivery, with at least 3 years in a managerial role within the pharmaceutical or life sciences industry preferred.
  • Strong understanding of GxP regulations, system validation, and compliance frameworks preferred.
  • Demonstrated experience managing cross-functional teams and vendors in a matrix environment.
  • Proven ability to manage complex projects and priorities under regulatory scrutiny.

  • Service Delivery Expert

    5 days ago

    Varanasi, Uttar Pradesh, India beBeeServiceDelivery Full time ₹ 12,00,000 - ₹ 15,00,000

    Service Delivery ExpertWe are seeking a seasoned Service Delivery Expert to establish and lead our comprehensive service delivery system from the ground up.Key ResponsibilitiesDesign, implement, and manage end-to-end service delivery frameworks.Develop and standardize processes, SLAs, and best practices for seamless service operations.Monitor and drive...

  • Service Delivery Lead

    2 days ago

    Varanasi, Uttar Pradesh, India beBeePharma Full time ₹ 9,00,000 - ₹ 12,00,000

    Service Operations ManagerJob Description:We are seeking a skilled Service Operations Manager to lead our service operations team. This role involves managing service delivery for press part tooling customers, handling Annual Maintenance Contracts (AMCs), and resolving customer complaints in a proactive manner.Responsibilities:Manage service operations to...

  • Customer Service Delivery Specialist

    2 weeks ago

    Varanasi, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 10,00,000 - ₹ 13,00,000

    Customer Service Delivery Specialist Job DescriptionThis role is responsible for providing exceptional customer service and technical support to customers worldwide. The successful candidate will possess excellent communication skills, be able to troubleshoot complex issues, and have a strong understanding of commerce platform concepts and procedures.

  • IT Service Management Trainer

    3 days ago

    Varanasi, Uttar Pradesh, India beBeeTrainer Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Summary:We are seeking an experienced IT Service Management professional to lead structured training programs for graduate trainees on ITSM principles, ITIL practices, and service delivery models.This role involves mentoring and coaching fresh graduates in incident, problem, change, release, and service request management.The ideal candidate will have...

  • Operations Delivery Manager

    1 week ago

    Varanasi, Uttar Pradesh, India beBeeDelivery Full time ₹ 6,00,000 - ₹ 8,00,000

    Delivery Operations Specialist Role OverviewThis key role involves coordinating the delivery of packages to various locations within a specific timeframe. The successful candidate will be responsible for ensuring timely and efficient delivery of goods.Responsibilities:Developing daily travel itineraries based on locations and deadlines.Loading and unloading...

  • Service Delivery Expert

    2 days ago

    Varanasi, Uttar Pradesh, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

    Job OpportunityWe are seeking a skilled professional to fill the role of Service Coordinator in our Gurugram office. This is a full-time on-site position responsible for managing and coordinating service requests, liaising with service partners, and ensuring timely and effective resolution of customer issues.Key Responsibilities include:Handling customer...

  • Service Delivery Expert

    1 day ago

    Varanasi, Uttar Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,00,000

    About this roleVisa Roots is a leading visa travel management company.Overview:We are seeking enthusiastic and customer-oriented professionals to join our team.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Deliver accurate information regarding services, procedures, and requirements.Handle...

  • IT Service Management Expert

    2 days ago

    Varanasi, Uttar Pradesh, India beBeeServiceManagement Full time US$ 80,000 - US$ 1,50,000

    IT Service Management ConsultantWe are seeking a highly skilled IT service management consultant to join our team. As a technical consultant, you will be responsible for designing and developing ServiceNow solutions to improve IT service delivery capabilities within the organization.The ideal candidate will have experience in implementing and supporting ITSM...

  • Delivery Team Leader

    24 hours ago

    Varanasi, Uttar Pradesh, India beBeeOperations Full time ₹ 18,00,000 - ₹ 21,50,000

    Lead Operations SpecialistThe Lead Operations Specialist plays a pivotal role in guiding and managing internal delivery teams to review incidents, problems, and operations issues affecting clients. This critical leadership position drives teams to remediate problems, provide root cause analysis, and establish motivated and skilled service delivery...

  • Order Management Analyst

    1 week ago

    Varanasi, Uttar Pradesh, India Wns Global Service PrivateLimited Full time

    Excellent communication and organizing skills Hands on experience in dealing with order entry processesExperience in managing the deliveries as per the service level agreementProviding support to client and internal production team in a timely, efficient manner Handling client meetings through audio/webex conferencesDrive the team towards agreed individual...