IT Service Management Trainer

2 days ago


Varanasi, Uttar Pradesh, India beBeeTrainer Full time ₹ 15,00,000 - ₹ 20,00,000

Job Summary:

We are seeking an experienced IT Service Management professional to lead structured training programs for graduate trainees on ITSM principles, ITIL practices, and service delivery models.

This role involves mentoring and coaching fresh graduates in incident, problem, change, release, and service request management.

The ideal candidate will have expertise in ITIL frameworks, service delivery models, and enterprise ITSM tools.

About the Role:

  • Mentor and coach graduate trainees on ITSM best practices.
  • Deliver hands-on training in ITSM tools (ServiceNow, BMC Remedy, Jira Service Management, or equivalent).
  • Provide constructive feedback on trainee work in ticket handling, escalation processes, and SLA adherence.
  • Collaborate with HR and leadership teams to shape graduate onboarding, capability-building, and career path programs.
  • Spearhead continual improvement of ITSM processes and ensure alignment with organizational goals and industry standards.

About Us:

We believe in creating a learning environment that fosters growth and development. Our team is passionate about IT Service Management and dedicated to delivering exceptional results.



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