Guidance Professional

2 weeks ago

Mount Abu, Rajasthan, India beBeeAcademic Full time ₹ 8,00,000 - ₹ 12,00,000

Upskill Your Career with Academic Guidance

A Dynamic Role for the Proactive and Customer-Focused Individual

You will be the first point of contact for prospective learners and their families—guiding them through our upskilling offerings in domains like digital marketing, design, content strategy, and paid media. You will consult, nurture, and convert leads using accurate, program-specific knowledge while representing our institution's offerings credibly and persuasively.

Key Responsibilities:

  • Student / Learner Counselling:
    • Conduct personalized counselling sessions for prospective learners (and parents), detailing available upskill courses (e.g., Digital Marketing, SEO, UI/UX Design), certification paths, eligibility, curriculum benefits, tools taught, and expected career outcomes.
    • Address queries regarding course tools and software (e.g., SEMrush, Ahrefs, Figma, Canva, Google Ads, Facebook Business Manager), entry-level requirements, and program pathways.
  • Lead Management & Conversion:
    • Manage and nurture inbound leads via phone, email, messaging apps, and in-person consultations.
    • Use consultative, student-first counselling paired with soft closing techniques to meet enrolment targets.
  • Enrolment Goal Fulfilment:
    • Meet monthly and quarterly enrolment targets while maintaining high standards of transparent and ethical counselling.
    • Built trust-based relationships—ensuring prospects have clarity and confidence throughout the admission journey.
  • CRM & Reporting:
    • Accurately document all lead interactions, updating CRM records, lead status, follow-up plans, and outcome updates.
    • Generate clear reports to support tracking of lead conversion rates and counselling effectiveness.
  • Cross-functional Collaboration:
    • Liaise with the marketing and program teams to align on messaging, domain-specific course content, and recruitment strategies.
  • Candidate Requirements:
    • Bachelor's Degree: In any discipline from a recognized institution.
    • Communication Skills: Exceptional verbal and written communication skills in English and Malayalam.
    • Counselling Approach: Empathetic, persuasive, and student-oriented counselling approach with strong interpersonal sensitivity.
    • Comfortable Work Environment: Comfortable in a target-driven environment with an emphasis on process compliance and detail.
    • Freshers Welcome: Freshers are welcome; prior experience in academic counselling, admissions, telesales, or customer-facing roles is advantageous.

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