Business Process Analyst, Senior Order Resolution Specialist

2 days ago


Hyderabad, Telangana, India myGwork Full time

At myGwork, an inclusive employer and a member of the largest global LGBTQ+ business community platform, we're seeking a skilled Business Analyst to join our team. This role is perfect for someone with experience in tax, finance, or related analytical fields, as well as proficiency in Excel and data visualization tools like Tableau.

About Us

We're Amazon's primary mechanism for protecting customers when they encounter negative order experiences with third-party sellers. Our team focuses on helping customers report problems easily, sellers resolve issues effectively, and Amazon systems and associates efficiently adjudicate decisions when necessary.

Job Description

This exciting opportunity allows a Business Analyst to take ownership of the problem space, simplify processes, reinvent solutions, and drive results for our program. Key responsibilities include:

  • Detection of Issues & Impact Assessments: Identify problems, assess their impact, and determine upstream and downstream effects.
  • Root Cause Analyses & Solution Scoping: Investigate root causes, propose modified drivers, and deep dive into improved communication messages for Selling Partners.
  • Monitoring & Mechanisms: Generate self-serve reporting, integrate metrics into recurring mechanisms, and ensure future issues are detected faster or prevented altogether.
Requirements

To be successful in this role, you'll need:

  • 3+ years of experience in tax, finance, or a related analytical field.
  • Proficiency in Excel, including VBA, pivot tables, array functions, power pivots, etc.
  • Experience with data visualization tools like Tableau, Quicksight, or similar tools.
  • Business or financial analysis experience, including defining requirements and using data to draw business insights.
Salary Range

The estimated salary for this role is between $90,000 - $110,000 per year, depending on your experience and qualifications.



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