
Conflict Resolution Specialist
2 days ago
Job Title: Conflict Resolution Specialist
">Job Type: Full-Time
">Languages: English and Hindi
">Academic Qualification: Any Graduate
">Responsibilities:
">Manage and resolve escalated customer issues related to refunds, disputes, and other concerns.
">Analyze the root causes of escalations to prevent recurrence.
">Process refund requests in adherence to company policies.
">Collaborate with relevant departments to streamline refund processes and minimize errors.
">Communication and Customer Interaction:
">Communicate with customers in a professional and empathetic manner to understand their concerns.
">Provide timely updates to customers on the resolution status of their escalated cases.
">Cross-functional Teams:
">Work closely with customer support, sales, and other relevant teams to gather information and expedite resolution.
">Documentation and Reporting:
">Maintain accurate records of escalated cases, actions taken, and resolutions achieved.
">Generate regular reports on escalation trends and suggest improvements to prevent future issues.
">Skill Requirements:
">Excellent communication skills, both written and verbal.
">Strong problem-solving abilities and analytical mindset.
">Empathy and patience in dealing with customer concerns.
">Ability to collaborate effectively with cross-functional teams.
">Proficiency in using CRM software and customer support tools.
">Competencies:
">Customer Focus: Demonstrated commitment to understanding and meeting customer needs.
">Adaptability: Ability to adjust to changing priorities and work in a fast-paced environment.
">Conflict Resolution: Proven ability to manage and resolve conflicts, turning challenges into opportunities for customer satisfaction.
">Attention to Detail: Meticulous in maintaining accurate records and ensuring precision in refund processes.
">-
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