Chief Incident Resolution Specialist

3 days ago

Bellary, Karnataka, India beBeeEngineer Full time ₹ 9,00,000 - ₹ 15,00,000

Job Overview

A Technical Support Engineer is responsible for delivering high-quality incident resolution, focusing on root cause analysis, prevention, and knowledge transfer. The role requires interacting with customers using phone calls, emails, and chat services to resolve support incidents within target service level agreements.

The ideal candidate will contribute to the internal knowledge base, documenting customer incidents with troubleshooting, root cause, and resolution information. They will also follow internal processes, policies, and guidelines on collaboration, escalation, and communication.

Key Responsibilities:

  • Resolve customer support incidents via phone calls, emails, and chat services
  • Contact and resolve customer issues within target service level agreements
  • Document customer incidents with troubleshooting and resolution information
  • Foster collaboration across teams to identify root causes of technical issues
  • Contribute to the development of an internal knowledge base for faster incident resolution

Requirements:

  • Minimum 1-3 years of experience in product support business interacting with English-speaking customers
  • Excellent verbal and written communication skills in English
  • Problem-solving skills and good troubleshooting acumen
  • Passion for technology and ability to ramp up on technical concepts
  • Ability to work in high-visibility, high-pressure scenarios
  • Familiarity with ticketing and tech support platforms
  • Effective communication of technical details to all audiences
  • Strong organizational and time management skills

Technical Requirements:

MUST have:

  • Javascript, HTML5, CSS3, JQuery
  • One or more programming languages: Node.js/ Python/ PHP/ JAVA*

MUST have working knowledge of:

  • SQL queries
  • Mongo, Postgresql, or any other NoSQL DB knowledge
  • Basic networking concepts
  • Basic Linux terminal commands

About the Role

This position offers a unique opportunity to work with a highly driven team who think big and execute beyond expectations. As a Technical Support Engineer, you will be challenged to solve algorithmic problems, engineer systems, apply machine learning, and design infrastructure at a massive scale.

  • Chief Infrastructure Specialist

    3 days ago

    Bellary, Karnataka, India beBeeinfrastructure Full time ₹ 15,00,000 - ₹ 25,80,000

    Job Title: Chief Infrastructure SpecialistWe are seeking a highly skilled and experienced Chief Infrastructure Specialist to join our team. In this role, you will be responsible for designing and developing infrastructure solutions that meet the needs of our clients.

  • Chief Compliance Officer for E-Discovery and Cyber Incident Response

    3 days ago

    Bellary, Karnataka, India beBeeCompliance Full time ₹ 23,17,200 - ₹ 25,80,400

    About this role:As Chief Compliance Officer for E-Discovery and Cyber Incident Response, you will be responsible for managing and executing document review and incident response services aligned with the organization's broader objectives, leveraging e-discovery tools.The ideal candidate will have a deep understanding of e-discovery and cyber incident tools,...

  • Chief Cloud Operations Manager

    3 days ago

    Bellary, Karnataka, India beBeeTechnical Full time ₹ 1,20,00,000

    Chief Cloud Operations Manager Job SummaryThe Chief Cloud Operations Manager will oversee a remote team, ensuring operational excellence and fostering a high-performing culture.Key Responsibilities:Provide leadership and management to a team of cloud engineers.Oversee team operations, including incident management and technical support.Act as the primary...

  • Chief Technology Infrastructure Specialist

    1 week ago

    Bellary, Karnataka, India beBeeTechnology Full time ₹ 15,00,000 - ₹ 24,00,000

    Job Title: Chief Technology Infrastructure Specialist"],

  • Conflict Resolution Specialist

    2 days ago

    Bellary, Karnataka, India beBeeEscalation Full time ₹ 6,00,000 - ₹ 10,00,000

    Job Title: Conflict Resolution Specialist">Job Type: Full-Time">Languages: English and Hindi">Academic Qualification: Any Graduate">">Responsibilities:">">Manage and resolve escalated customer issues related to refunds, disputes, and other concerns.">Analyze the root causes of escalations to prevent recurrence.">Process refund requests in adherence to...

  • Grievance Resolution Specialist

    1 week ago

    Bellary, Karnataka, India beBeeConflict Full time ₹ 9,00,000 - ₹ 12,00,000

    We are seeking a dedicated Grievance Resolution Specialist to join our team.This is a fantastic opportunity for a skilled professional to make a real impact in maintaining a positive and inclusive work environment.The ideal candidate will be responsible for receiving, logging, and managing all formal grievances and complaints in a fair and timely manner.You...

  • Grievance Resolution Manager

    1 week ago

    Bellary, Karnataka, India beBeeResolution Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Overview:The Grievance Resolution Manager plays a pivotal role in ensuring customer satisfaction and trust in our organization. As the successful candidate, you will be responsible for managing end-to-end grievances across all channels, ensuring timely resolution, and delivering an exceptional customer experience.Main Responsibilities:Credit Bureau...

  • Claims Resolution Professional

    7 days ago

    Bellary, Karnataka, India beBeeRecovery Full time ₹ 6,00,000 - ₹ 10,00,000

    Customer Recovery SpecialistWe are seeking an experienced Customer Recovery Specialist to join our team. As a key member of our customer service department, you will be responsible for resolving outstanding claims with US healthcare insurance companies.This is an exciting opportunity to work in a fast-paced environment where no two days are ever the same....

  • AI Incident Response Specialist

    7 days ago

    Bellary, Karnataka, India beBeeFrontendDeveloper Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Frontend Developer - AI and Incident ResponseWe are looking for a skilled Frontend Developer to join our team. As a key member of our engineering-driven team, you will be responsible for developing user-facing features, ensuring the technical feasibility of UI/UX designs, optimizing applications for maximum speed and scalability, and collaborating with other...

  • Real Estate Tax Resolution Specialist

    3 days ago

    Bellary, Karnataka, India beBeeTaxSpecialist Full time ₹ 10,00,000 - ₹ 15,00,000

    Job Opportunity:We are seeking a highly skilled professional to join our team as a Real Estate Tax Resolution Specialist.This role requires strong analytical skills, attention to detail, and the ability to work with internal teams, clients, and external tax authorities to ensure accurate and timely resolution of refund cases.Key Responsibilities:Review and...