Hotel Front Desk Coordinator

1 day ago

Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878
Duty Manager Job Description
The Duty Manager plays a crucial role in ensuring the smooth operation of the hotel's front desk. The main responsibility of this position is to provide exceptional customer service to guests, while also maintaining a high level of organization and efficiency.

Responsibilities:
• Manage the front desk operations, including handling guest check-ins, check-outs, and room assignments
• Respond to guest inquiries and resolve any issues or concerns they may have
• Process payments and handle cash transactions accurately and efficiently
• Maintain accurate records and reports, including guest information, payment details, and other relevant data
• Ensure that all front desk equipment and systems are functioning properly, and make repairs or replacements as needed
• Communicate effectively with other departments, including housekeeping, food and beverage, and accounting
• Demonstrate a commitment to providing excellent customer service, responding promptly to guest needs, and addressing any issues or complaints in a professional and courteous manner

Requirements:
• Strong communication and interpersonal skills, with the ability to interact effectively with guests, colleagues, and management
• Ability to work in a fast-paced environment, with multiple tasks and priorities competing for attention
• High level of accuracy and attention to detail, with the ability to maintain accurate records and reports
• Ability to lift 25 pounds, with frequent bending, stooping, and standing required
• Availability to work a variety of shifts, including evenings, weekends, and holidays

Benefits:
• Competitive salary and benefits package
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment

What We Offer:
• A comprehensive training program to help you develop your skills and knowledge
• Ongoing support and guidance from experienced colleagues and management
• A fun and rewarding work environment, with opportunities to make a real difference in the lives of our guests

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