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Front Desk Ambassador
2 weeks ago
As a Front Desk Associate, you will play a key role in ensuring that our guests receive exceptional service from the moment they arrive at our hotel.
Your primary responsibility will be to register and check-in guests, handling all aspects of their stay, including room assignments, payment processing, and resolving any issues that may arise.
You will also be responsible for promoting our hotel's services and amenities to guests, providing them with information on local attractions and activities, and assisting with special requests as needed.
In addition to your front desk duties, you will be expected to maintain accurate records of guest interactions, including billing and folio details. This will require strong organizational skills and attention to detail.
To succeed in this role, you should possess excellent communication and interpersonal skills, as well as the ability to work effectively under pressure. You should also be proficient in using computer systems and software, such as property management systems and point-of-sale terminals.
We are seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional service and creating memorable experiences for our guests.
The ideal candidate will have 1-2 years of experience in a similar role and be able to demonstrate a strong understanding of hotel operations and customer service principles.
Key responsibilities include:
- Guest Registration: Register and check-in guests, handle payment processing and resolve any issues that may arise.
- Guest Service and Promotions: Promote hotel services and amenities, provide information on local attractions and activities, and assist with special requests as needed.
- Record Keeping: Maintain accurate records of guest interactions, including billing and folio details.
- Communication: Possess excellent communication and interpersonal skills, and be able to work effectively under pressure.
- Technical Skills: Be proficient in using computer systems and software, such as property management systems and point-of-sale terminals.
