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Front Desk Operations Leader
2 weeks ago
Job Overview
This position involves a high level of responsibility and accountability in providing exceptional customer service and managing the front desk operations.
">- Maintain the highest standards of customer service, ensuring that all guests receive a warm and welcoming experience. Take ownership of issues and resolve them promptly to maintain guest satisfaction. Ensure accurate and complete information is provided to guests throughout their stay, using multiple communication channels when necessary. Promote Hilton's brand values and corporate social responsibility initiatives.
- Responsible for managing the front desk team, leading by example and promoting a positive and inclusive work environment. Develop and implement training programs to enhance staff skills and knowledge. Foster open communication with all team members, actively listen to feedback and concerns, and address them promptly. Celebrate successes and recognize individual contributions to promote teamwork and motivation.
- Manage front desk operations efficiently, effectively, and safely. Oversee cash handling procedures, security protocols, and emergency management plans. Conduct regular audits to ensure compliance with company policies and procedures. Identify areas for improvement and develop strategies to enhance operational efficiency.
- Utilize technology to streamline processes and improve productivity. Stay up-to-date with the latest systems, software, and tools used within the hotel industry. Troubleshoot technical issues and provide support to team members as needed. Continuously evaluate and improve internal processes to increase efficiency and reduce costs.
- Promote cross-functional collaboration and integration across departments. Build strong relationships with colleagues from different teams to achieve common goals and objectives. Foster a culture of mutual respect, trust, and open communication. Support the development of colleagues through mentoring, coaching, and on-the-job training.
Skill Requirements
- Excellent communication and interpersonal skills, both written and verbal. Ability to communicate complex ideas in a clear and concise manner. Strong listening skills to understand and address guest concerns.
- Leadership skills to motivate and inspire a team to deliver exceptional results. Ability to make informed decisions, prioritize tasks, and manage multiple responsibilities simultaneously.
- Highly organized and efficient in managing front desk operations. Strong analytical and problem-solving skills to identify and resolve issues. Proficient in cash handling, accounting, and financial management.
- Familiarity with hotel operations, particularly front desk, housekeeping, and food and beverage services. Knowledge of hospitality industry trends, best practices, and regulatory requirements.
Benefits
- A competitive salary and benefits package, including medical insurance, paid time off, and retirement savings plan.
- Ongoing training and development opportunities to enhance job skills and career advancement.
- Recognition and rewards for outstanding performance and achievements.
What We Offer
We offer a dynamic and supportive work environment, where you can grow your career and make a real difference in people's lives. As a Front Desk Manager at our hotel, you will be part of a talented team dedicated to delivering exceptional customer service and creating unforgettable experiences for our guests. If you are passionate about delivering outstanding results, building strong relationships, and continuously improving processes, we encourage you to apply for this exciting opportunity.
