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System Reliability Engineer

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Job Description

We are seeking a skilled Production Support Coordinator to join our team. The ideal candidate will have experience in managing the release process, coordinating with solutions architects, and ensuring seamless integration and deployment of new features and updates.

This role plays a crucial part in ensuring system reliability, availability, and performance by:

  • Monitoring production systems, identifying issues, and implementing corrective actions.
  • Collaborating with IT teams and stakeholders to resolve production incidents promptly.
  • Maintaining documentation of production issues, solutions, and best practices.
  • Conducting root cause analysis of recurring issues and implementing permanent fixes.
  • Developing and maintaining release schedules for all production systems.