
Customer Service Technical Specialist
6 days ago
Key Performance Indicators:
- Resolve customer complaints in a timely and professional manner.
- Provide effective solutions to customers using knowledge base and exceptional judgement.
- Identify escalations and create expectation alignment with customers.
- Document issue details, troubleshooting steps, and resolutions.
- Continuously improve skills and knowledge to accelerate support and product expertise.
Requirements for Success:
- A degree in Computer Science, Electronics, or related field.
- Relevant experience in technical support, preferably in a fast-paced environment.
- Demonstrated proficiency in US Accent and English Language.
- Honesty, dependability, and a strong work ethic.
- A growth mindset and a logical approach to troubleshooting.
We are seeking an individual who is passionate about delivering exceptional customer service and support.
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