Customer Service Representative
2 days ago
A dynamic and rewarding career opportunity awaits an exceptional Customer Care Specialist to join our team.
- The ideal candidate will have strong customer service skills, including active listening, empathy, and the ability to remain calm and professional in challenging situations.
- A bachelor's degree or relevant vocational training is preferred, but a high school diploma or equivalent is typically required.
- Several years of experience in a customer service role, demonstrating progressively increasing responsibilities, are necessary for this position.
- Customer Support: Interact with customers through various channels (phone, email, chat, etc) to address inquiries, resolve issues, and provide assistance.
- Supervision: Provide guidance, training, and mentorship to junior customer care associates to ensure they meet performance and quality standards.
- Issue Resolution: Handle more complex or escalated customer inquiries and complaints, finding suitable solutions to ensure customer satisfaction.
- Quality Assurance: Monitor and evaluate the quality of interactions between junior associates and customers, providing feedback and coaching as needed.
- Data Entry: Accurately record customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system.
- Escalation Handling: Manage and escalate customer issues to higher management or other departments when necessary.
- Customer Feedback: Collect and report customer feedback to help identify areas for improvement and make recommendations for process enhancements.
- Compliance: Ensure that customer interactions adhere to company policies, procedures, and legal and regulatory guidelines.
- Training: Stay updated on product or service changes and attend training sessions to improve customer service skills.
- Reporting: Generate reports on customer care performance and share insights with senior management.
- A dynamic work environment that fosters growth and development.
- Opportunities for advancement and professional development.
- A competitive compensation package.
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